Customer Support Virtual Assistance Program
Ksh. 5,000 Only
Core Features
What you will learn
Customer Journey
Understand how a customer moves from first contact to becoming a loyal client, and how your role supports each stage.
Parts of a Business
Learn how different departments work together so you know who to talk to and how to solve issues faster.
Root Cause Analysis
Learn how to find the real problem behind a customer issue so you give the right solution instead of guessing.
SOPs (Standard Operating Procedures)
Know how to follow company guidelines and create simple steps you can use to work faster and avoid mistakes.
Customer Relationship Management
Learn how to build trust, keep conversations positive, and deliver support that makes customers feel valued.
Conflict Resolution
Learn how to stay calm, handle difficult customers, and turn negative situations into positive results.
Customer Support Tools
Get familiar with tools like email support platforms, ticketing systems, chat tools, and basic CRMs.
Who This is For
- Anyone who wants to become a Customer Support VA
- Beginners who want a job they can do from home
- People who want a skill that is always in demand
- Students hoping to join online customer service jobs
- Freelancers who want to add customer support as a service
What Previous Students Say
Who is Lawrence Kiprono
I’ve been an SEO copywriter for over 5 years, and when I finally broke even in freelancing, I noticed something...
...most freelancers move with the crowd.
- They all do the same thing,
- Apply for the same jobs, and
- Chase clients the same way.
I decided to change that.
I made it my mission to help freelancers think differently.
To show them how to use copywriting to:
- Approach prospects with value,
- Build real relationships, and
- Stand out from the noise.
For the past 3 years, I’ve been training freelancers on how to attract clients through cold prospecting instead of endlessly applying for jobs.
My programs start with mindset transformation and go all the way to helping you expand your offerings as a freelancer.
I don’t just teach theory, I teach what I’ve lived, practiced, and proven.
Frequently asked questions
No. This course is beginner friendly.
Yes. You get real examples, scripts and practice scenarios.
The mentorship sessions are live. If you want them recorded for reference, just say it upfront.
If you apply what I teach, yes. You’ll learn how to approach clients, follow up, and build lasting relationships.
The program takes 6 weeks.